Name: Mr Cowan

Date: 24 November 2010

Town: Sunderland

Mr Cowan, from Sunderland, has been a Motability customer at the group's Riverside Road dealership, just off Wessington Way in Sunderland, for the past nine years.

The reason Mr Cowan keeps coming back to Jennings Ford when his car is due for renewal, is down to the service he receives from Gary Brown, Motability specialist at the Sunderland dealership.

In September of this year, Mr Cowan took delivery of a new 1.6 Ford Focus Zetec model from Gary.

"Gary knows his job inside out, he is extremely helpful and gives excellent advice and guidance, he always goes that extra mile for you," said Mr Cowan.

He added; "Being a devoted Sunderland supporter, the only problem I have encountered over the years, is that he supports Newcastle United!"