Name: Mr Carr

Date: 24 November 2010

Town: Westerhope, Newcastle

Motability customer, Mr Carr, is willing to travel that extra mile in order to receive an exceptionally high level of customer service.

Mr Carr, travels from Westerhope in Newcastle, to Jennings Ford's Riverside Road dealership, just off Wessington Way in Sunderland, where Motability specialist, Gary Brown, has been responsible for renewing his car for the past nine years.

Mr Carr took delivery of a new Ford Focus Titanium model in April of this year. In addition to being delighted with the car, he is also delighted with the high level of customer service he always receives.

He said; "Gary is top of the rate. He is always very helpful, extremely professional and an absolutely smashing bloke to know."