Name: Mr & Mrs Taylor

Date: 15 February 2011

Town: Hertfordshire

When Mr & Mrs Taylor, from Hertfordshire, were looking for a Ford Galaxy, they logged onto Ford Directs website. From there, the couple spotted the vehicle they were looking for at the JenningsFord Direct dealership on Newcastle Road in South Shields, Tyne & Wear.

Sales executive, Barry Dunn, took the telephone enquiry and was responsible for organising the vehicle and processing the relevant paperwork.

Within a few weeks, the Taylor family took delivery of their new car on the doorstep of their own home.

Mrs Taylor said; "The service we received from Barry was exceptional. We haven't purchased a vehicle through the internet before, so it was a whole new buying experience for us. Barry's professional manner and attitude completely reassured us throughout the whole buying process.

Barry also made arrangements for the vehicle to be delivered direct to our door, which was extremely helpful for us."

"We would certainly recommend JenningsFord Direct when the time comes to replace the vehicle in the future."