Name: Mr Keith Hunter

Date: 22 June 2011

Town: Heaton, Newcastle

When Mr Keith Hunter, from Heaton, was looking for a nearly new Ford motor, his friend recommended sales executive Barry Dunn, who is based at the Jennings Ford Direct dealership on Newcastle Road in South Shields.

Despite the 2.0 Ford Mondeo Titanium Estate model he wanted not being in stock at the time of visiting the dealership, he knew from the image he was shown, that he definitely wanted to make a purchase.

"As soon as I saw the photograph, I knew I wanted the car," said Mr Hunter.

"The service I received from Barry was first class. He took me out on a test drive and explained all the gadgets and controls, which was extremely useful. He was a genuinely helpful guy.""