Name: Mr and Mrs Hardy

Date: 29 June 2011

Town: Exeter

Mr Alan Hardy and his wife, Melanie, from Exeter, knew exactly which model they wanted from the Ford range ? a four-wheel drive Kuga.

But a visit to their local Ford dealer proved fruitless when staff, were only able to source a two-wheel drive model.

Determined to source the model they wanted, Mr and Mrs Hardy decided to search the internet which steered them onto Jennings Ford Direct's website. Within a few minutes, they located the car they wanted at the Jennings Ford Direct dealership on Newcastle Road, South Shields, Tyne and Wear.

Sales executive, Chris Dickson, was responsible for taking the telephone enquiry and immediately emailed the specification of the car to Mr and Mrs Hardy.

Mr Hardy, said: "The deal was done over the telephone. We knew we wanted a Kuga and the Jennings Ford Direct dealership had the model we wanted which came with a top specification."

Within a couple of days, Mr and Mrs Hardy took delivery of their new car, which was delivered direct to their door.

"We received excellent customer service from Chris. He made the whole process simple, easy and completely stress-free.

"We would certainly recommend Chris and the Jennings Ford Direct dealership in to others and most definitely will consider purchasing another car from them in the future."