Name: Mrs Brooks

Date: 14 September 2011

Town: Northumberland

Mrs Brooks, from Alnwick, Northumberland, was more than delighted with the service she received from sales executive, Barry Dunn, when she purchased a new car at the group's Ford Direct dealership on Newcastle Road in South Shields.

"Barry was both very knowledgeable, interesting and exceptionally helpful. The paperwork was efficient and the handover the best I have ever had," said Mrs Brooks.

She added; "Things also felt 'up front' and honest ? in fact reaching a 'deal' was the most comfortable experience I have had when buying a new car."